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Wink Relay - Smart Home Touchscreen Control Panel - Intercom - 2x smart light switches (Shown in Image)

I recently started off some home automation projects with a Wink hub and some GE Link lights. While the system does seem to work pretty well I had an issue in that my wife and kids needed a way to control some of the lights, and any future products going forward. I decided to try out a Wink Relay to have a master control for the system in our master bedroom. The idea of having access to all the Wink features, plus Nest integration, all while showing us the weather/temp, was a fantastic idea. However ultimately it didn’t work out for us. 1. Installation: mostly straight forward. The Relay has a power module that sits inside a switch box on the wall, and it can work with one or two gang boxes. The actual relay is the same size as 3 gang, but will only support being installed on a two gang box maximum. After installing the power module in the switch box, you determine whether you want that position to be the left side, middle, or right side of the Relay. In the other two locations on the back of the relay you put in plastic spacers for where the power module won’t be. I think the reason you can’t use a 3 gang box is that at least one of these spacers should touch a bare wall surface so that the unit feels solid while touching it. On the power module are cables with special push in connectors on the ends. This makes it easy to connect up cables, and even has openings for multiple neutrals, up to 5 if I remember correctly. The stripped cables inside your wall box push in and get decently trapped, but a really solid tug can pull them back out. My installation was in a single gang box, which can lead to issues with the amount of space with any large switch. The power module on the Relay is pretty huge, so between that, and the extra bulk of the push in connectors it uses, getting it all to fit in the wall was extremely difficult. I had the whole thing wired up and ready in a couple minutes, it then took me most of an hour to try to get the solid wire coming from the walls, and the long cables with integrated connectors on the module itself to all fit into the box. I would say if you have a single gang box that is just one gang in size the whole way you may want to shy away from this install. It can be done, but it is very difficult. If you have more modern construction where the box is really about 2 gang in size, but has a face plate that reduces the opening in the wall to one gang you will probably be fine. One you have it wired and the power module is in the switch box, you add the spacers as mentioned above and snap the main unit onto the power module. 2. Use. Out of the box the usage seemed fine. You can add devices from the Relay itself, and if you only use zigbee or z-wave you don’t need a Wink Hub. The home screen shows the date/time, weather, and lists your shortcuts. Only two shortcuts are shown at a time but you can swipe them sideways to get to others. If you swipe down from the top you get to the devices, swiping up from the bottom shows you a list of activities that have occurred. Upon first starting up it did a system update. This took a while as it first did a Wink update, then after rebooting did an Android update that took quite a while. Moving through the interface was pretty fluid and smooth. Not iPhone smooth, but not glitchy and weird either. Lights could be controlled either as a single unit or in groups, although I found that often the groups would either not work, or have a significant delay while trying to work with them (30 seconds or more). There are two hardware switches on the Relay, and they can either be directly attached to lines that control lights in the switch box, or set to control other Wink linked devices. My switch box only had one line in it for the ceiling light, which I connected to the top switch. That worked well, coming on and off quickly, although it didn’t do any dimming. Those buttons are on and off only. The second button I initially assigned a shortcut to. Later on I decided I wanted to add a group of GE Link lights that were in our Nightstands. At first I had a lot of issues, like it would turn on and dim the lights, then not respond anymore. Wink support suggested rather than using the group, to assign the lights individually while setting the button which did then work as a toggle on/off for those lights, but there was up to a 20 second delay between hitting the button and the lights turning on or off. I should also mention the buttons didn’t feel good. Not necessarily cheap, but they are obviously triggered in the center of the button, but the buttons are large enough you can easily push off to one side and it doesn’t always push enough to get the center activated. I found that a slight disappointment, but dealable. 3. Software issues: Eventually I had to give up on it. Above and beyond the glitches above (groups not acting right often, button programming issues, etc) I found it to be quite glitchy. One day it spontaneously rebooted on me a couple of times. Another day when I hit the button programmed to a group it just rebooted rather than turn them on. Then the final straw was one night when the screen wouldn’t turn off. The screen has proximity sensing, so it turns off when not in use, then comes on when you get near it. It worked perfectly for about a week, then one night the screen came on in the middle of the night and would not turn off. It lit up our bedroom and was quite distracting. I eventually just pulled it off the wall to force it to turn off. Unfortuantely I didn’t realize that the GE Link lights will unpair if the controller is offline for 4 hours and go to defaults. So that night at around Midnight I pulled the Relay from the wall in order to get the screen off, then at 4 AM every GE link light in my house turned on at full brightness. That was when I decided to ruturn the Relay. Ultimately one day I would love to have one, or more, of something like this for my home. Especially if they get the intercom feature working. In some aspects it was great to work with. I think long term my wife would have liked dealing with our Nest on the Relay more than on the Nest itself as it has a one page view with everything she would care about (temperate, heat/cool, home/away). But until some of the software glitches are hammered out it just isn’t ready for primetime in my opinion. I hope that oneday they can make it much more usable as it could be an awesome master control for a home. Aesthetically it looks great. Although I wouldn’t mind something more tactile for the hardware buttons. I should also mention that right after returning it a software update came out for the unit. I have no idea what it updates, or if any of the glitches I saw would be fixed. The only announcement was for Pella automation device support. Check it out!

Relay is a wall-mountable touchscreen controller that runs the Wink app, giving you instant access to your smart products. Manage lights, locks, appliances, and more all from a central location. This beautifully designed command center is fully loaded with temperature, humidity, and proximity sensors, plus two smart light switches; it’s like an entire smart home on your wall.For further queries contact @1-844-WINK-APP.


Wink Relay – Smart Home Touchscreen Control Panel – Intercom – 2x smart light switches (Shown in Image) Review

I recently started the process of smart-ifying our house and after hearing positive things from others, decided to go with a Wink Hub and one of these Wink Relays. First, the positives: In short I like the interface, and it looks nice on the wall. It does what it’s supposed to do, and it does it well. I’m looking forward to what future software updates will bring. The things I don’t like about this product are design-related. Full disclosure. ..I don’t pretend to be a professional electrician/contractor/whatever. However, I have a LOT of experience and a very high comfort level with electrical. In my time I have troubleshot, installed, replaced numerous light switches, outlets, and various other electrical components, including installing new electrical boxes to connect and branch off of existing wiring. In short, I know what I’m doing. That being said, the installation-design of this thing is clumsy. I don’t mean this in a disrespectful way to anyone who is attempting to do this on their own, but it is clearly built in a way that caters to the "lowest common denominator" of installers, and because of that, it’s not as solid as it should be. They should really offer a "basic" and a "pro" way of installing it. The way this device works is in addition to being able to control anything else in your house that’s already "smart-capable," it replaces the existing physical switch(es) where you’re installing it, thereby turning those devices into smart-capable devices. (Note however that the one or two loads that are hardwired to the relay CANNOT be dimmed, or speed-selected [e.g. a ceiling fan]. ..on or off, that’s it. ) The Relay is able to control one or two hardwired devices, and you can install it in a 1-gang or 2-gang application. Since it can control two hard-wired loads, Wink recommends installing this in a 2-gang scenario, in order to get the most bang for your buck by making two devices "smart" instead of just one. However, due to the design of the Relay, installing this on top of a 2-gang box makes it feel really flimsy. Even though they give you these "blanks" to snap onto the two sets of terminals on the back of the Relay that you *won’t* be utilizing, the blanks aren’t tall enough to sit on top of your sheet-rock. They’re basically just as tall as the electrical box itself. And, if you know contractors, you know they’re lazy, and rarely does an electrical box *exactly* meet the edge of the sheet-rock after it’s installed, and rarely is there no "give / wiggle" to an electrical box. Any give in the electrical box and you’re going to feel it when you push on this thing in a 2-gang installation, because half of the electrical box is now essentially a big hole with no hardware in it. It does not inspire confidence. I ended up doctoring things up a bit (see my pictures), to make this thing less flimsy on the wall. I bought a decor switch-blank to put on the other side of the electrical box, so there’s something to give this thing a bit of resistance when you push on the side where there’s now a big gaping hole behind the Relay. Additionally, I added some stick-on velcro to both the Relay-blank and the switch-blank, for added stability and padding. Now, this thing feels like it’s attached solidly to the wall. Note that you may have to tweak the spacing a bit, again depending on how aligned your box is to the sheet-rock. In between both the receptacle and the blank I installed, I used some spacers to align them correctly. The other thing that is kind of bothersome is the fact that this thing doesn’t cover/protect the electrical box behind it very well, and it doesn’t sit completely flush to the wall (this is by design). Even with the Relay installed in the center-most position (and yes, I did try all three positioning options to see if one worked better than the others), if you get up close to it and (in my case) look at the right side of it, you can actually see into the electrical box, because the "terminal blanks" that Wink provides don’t really span a large enough area on the back of this thing. Again, see my picture for example. And no, it’s not related to how my electrical box is installed. It’s cut out correctly, without a lot of excess space between the box and the sheet-rock or anything like that. This is just how it is. If this is how it’s going to be mounted, Wink should really provide some kind of trim piece to go around the outside of the unit, making it so there isn’t space between the back and the electrical box cutout. I may end up just making some sort of trim piece myself at some point. ..Cool idea for a product, just not entirely well executed. It does seem to work well once you work out the install bugs. UPDATE 1/13/17:The Relay is a bust. I had two of them and after a month of use, returned them both. One of them died for no reason (gave some weird error message about "encryption" and then wouldn’t boot up again). They’re slow, clunky to navigate, and they don’t look good on the wall due to reasons listed above. I’m keeping the Wink Hub 2 because I like that, as well as their iPhone app. ..but the Relay is just a dud. Maybe they’ll get it right next time. In the meantime I’m ordering some Amazon Dot Echos and will accomplish what I was using the Relays for, instead using voice control. If I decide I really want a standalone "Relay-type" device, I’ll simply buy some cheap Android tablets, mount them somewhere and install the Wink app on them as it would be an all-around better experience. -Read Reviews-

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4.3″ multi-touch screen allows access to all your smart products via the Wink app

2x smart light switches can be customized to turn lights, scenes, or other smart products on/off

Temperature, humidity, and proximity sensors put even more data at your fingertips

Microphone and speaker for intercom functionality (coming soon) and Replaces most single or double light switches

Please refer the trouble-shooting steps in page 34 of the user manual under the product description for issues with the product use

I am a huge Home Automation nut, and I am always first to grab the newest tech!! With that said my system is running on the Wink Hub and app!! When the Wink Relay came out I immediately got one. One of the reasons I like Wink is that the system is easy to use!! No complicated buttons, or setups and UI is simple and clean!! WInk works with lots of the top Home Automation devices like Philips Hue, Osram Lightify, Rachio , Canary , Chamberlain MyQ, Leaksmart, GE, Lutron, Balli, Anderson, Ring Video Doorbell, Schlage Locks, Nest, Honeywell. ..just to name a few and lots of z-save and zigbee devices. Wink is "always" adding new devices and updating its software to be even more user friendly!! Since my first Wink Relay I now have a total of 5 Wink Relays and the intercom feature is awesome!! No more yelling up to the kids!! The Wink Relay can also run lots of devices as well and the touchscreen is easy to navigate!! Installation is super simple and I was up and running under 20 minutes and that includes setup and wiring the Wink Relay to light switch! The Wink Relay looks absolutely beautiful on the wall and everyone that comes into my home the first thing they ask is "what’s that?". ….its an eye catcher for sure! You won’t be disappointed. …grab one and enjoy!!

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